Shipping Policy

Effective Date: February 17, 2025

At CandySkinnie, we are committed to ensuring your shopping experience is as smooth as possible, from purchase to delivery. This Shipping Policy outlines the details of how we handle shipping for your orders. Please read carefully for important information about our shipping processes and options.

1. Shipping Methods

We offer several shipping options to meet your needs. During checkout, you can select the shipping method that best suits you. The available options include:

  • Standard Shipping: This is our most economical shipping option. Delivery times vary depending on your location but typically range from 5–7 business days.
  • Expedited Shipping: If you need your order faster, choose expedited shipping. This option generally takes 2–3 business days for delivery, depending on your location.
  • Express Shipping: For urgent deliveries, express shipping offers the fastest option, with an estimated delivery time of 1–2 business days.

Shipping fees will be calculated during the checkout process based on your selected shipping method and destination.

2. Shipping Costs

Shipping costs are determined by the following factors:

  • Destination: Shipping fees vary depending on the delivery address, whether it’s within the U.S. or international.
  • Weight and Size: The weight and size of the products you order will also affect the shipping cost. Heavier or larger items may have higher shipping fees.
  • Promotions: Occasionally, we offer promotions such as free shipping on orders over a certain amount. Any such promotions will be advertised on the website.

3. Order Processing Time

  • Order Confirmation: After you place your order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not yet mean your order has been shipped.
  • Order Processing: Orders typically take 1–2 business days to process. Orders placed after 2:00 PM EST or on weekends and holidays will be processed the next business day.
  • Shipment Confirmation: Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

4. Delivery Times

  • Domestic Orders: Delivery times vary based on your chosen shipping method and your location. Standard shipping usually takes 5–7 business days, expedited shipping takes 2–3 business days, and express shipping takes 1–2 business days.
  • International Orders: International shipping times can vary greatly depending on the destination country and local customs regulations. Standard international shipping typically takes 7–14 business days. Please note that international orders may be subject to customs delays that are beyond our control.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your order through the carrier’s website. Please allow up to 24 hours for tracking information to appear.

6. Shipping Restrictions

Currently, we only ship to U.S. and international locations. However, there may be some restrictions on certain products based on local shipping laws or regulations. We reserve the right to refuse shipment to certain areas if necessary.

7. Lost or Damaged Shipments

While we do our best to ensure that your order arrives safely and on time, sometimes shipments may be delayed or damaged in transit. If you experience any issues with a lost or damaged order, please contact us immediately at info@candyskinnie.com or (606) 546-8881. We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.

8. International Shipping

For international orders:

  • Customs Fees: Customs duties, taxes, and import fees are not included in the product or shipping prices. These fees are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
  • Shipping Delays: International shipments may experience delays due to customs processing or other international shipping regulations. CandySkinnie is not responsible for any delays caused by customs or other unforeseen events outside our control.

9. Shipping Address Accuracy

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. If an incorrect address is provided, we cannot be responsible for delayed or undelivered shipments. Please double-check your shipping details before submitting your order. If you notice an error, contact us immediately, and we will do our best to make corrections before your order is processed.

10. Shipping Restrictions

Certain items may have restrictions on shipping due to size, weight, or regulations. If this applies to your order, we will notify you immediately and offer alternative solutions.

11. Customer Support

If you have any questions or concerns about shipping, feel free to contact us:

Thank you for choosing CandySkinnie for your shopping needs. We look forward to serving you and ensuring a smooth, timely delivery of your products.

Effective Date: February 17, 2025