Refund and Returns Policy

Effective Date: February 17, 2025

At CandySkinnie, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refund process to make sure your experience is hassle-free. This policy outlines the steps for returning items and the terms for refunds.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Condition: The item must be unused, in the same condition as you received it, and in its original packaging.
  • Timeframe: Returns must be made within 30 days from the date of purchase.
  • Exclusions: Certain items such as final sale items, gift cards, and personalized products may not be eligible for returns. Please refer to the specific product details on our website for exceptions.

2. How to Initiate a Return

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@candyskinnie.com or call (606) 546-8881 within 30 days of receiving your order to request a return authorization.
  2. Return Authorization: We will provide you with instructions on how to return the item. A Return Authorization Number may be required to complete the return process.
  3. Return Shipping: You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure the safe return of your items.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. If everything is in order, we will process your refund to the original payment method used during purchase. Please note the following:

  • Processing Time: Refunds may take 7–10 business days to process, depending on your payment provider and the method of payment.
  • Shipping Fees: Shipping fees are non-refundable, and if you received free shipping on your order, the cost of shipping may be deducted from your refund amount.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@candyskinnie.com or (606) 546-8881. We will work with you to resolve the issue, which may include offering a replacement, refund, or store credit. Please retain the original packaging and provide photos of the damaged or defective item to assist us in processing your claim.

6. International Returns

For international orders, the return process is similar, but the return shipping costs are the responsibility of the customer. Additionally, please be aware that international customers may be subject to customs fees, taxes, or import duties on their returns, depending on the regulations in their country.

7. Final Sale Items

Please note that items marked as “Final Sale” are not eligible for returns or refunds. This includes any discounted, clearance, or promotional items labeled as final sale.

8. Contact Information

If you have any questions or need assistance with a return or refund, our customer service team is here to help:

Thank you for shopping with CandySkinnie! We appreciate your business and strive to ensure that every experience with us is enjoyable and satisfying.

Effective Date: February 17, 2025