Refund and Returns Policy

Effective Date: January 2, 2025

At CandySkinnie, we want you to love your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy to ensure your shopping experience is smooth and hassle-free.

1. Returns
We accept returns for items within 30 days of purchase. To initiate a return, please follow these steps:

  • Contact our customer service at info@candyskinnie.com or call (606) 546-8881.
  • Provide your order number, item details, and reason for the return.
  • Items must be unused, unworn, and in their original packaging with all tags intact.
  • Certain products, such as custom jewelry or final sale items, may not be eligible for returns.

2. Refunds
Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Shipping charges are non-refundable. Please note that it may take additional time for your bank or card issuer to process the refund.

3. Exchanges
If you wish to exchange your item for a different size, color, or product, please contact us at info@candyskinnie.comwithin 30 days of receiving your order. We will guide you through the exchange process.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@candyskinnie.com. We will arrange for a replacement or refund, depending on the situation.

5. Shipping Costs
Customers are responsible for return shipping fees unless the item is damaged, defective, or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

6. International Returns
For international orders, you are responsible for return shipping costs and customs fees. Please ensure that the item is eligible for return and that it complies with customs regulations in your country.

7. Non-returnable Items
The following items are non-returnable:

  • Custom or personalized jewelry
  • Sale or clearance items
  • Gift cards

8. Contact Us
If you need assistance with a return or refund, please contact us at:
CandySkinnie
3046 Grasselli Street, Portsmouth, New Hampshire, United States
29 Sisters Ln, Heidrick, Kentucky (KY)
Phone: (606) 546-8881
Email: info@candyskinnie.com