Sales Policy

Effective Date: February 17, 2025

At CandySkinnie, we strive to provide our customers with an exceptional shopping experience. Our sales policy outlines the terms and conditions governing the sale of products on our website and at our store. By making a purchase, you agree to abide by these policies.

1. Product Availability

  • All products listed on our website are subject to availability. While we make every effort to ensure that our product listings are accurate, there may be occasions where an item is out of stock or unavailable.
  • In the event that an item is out of stock after you place an order, we will notify you immediately and provide you with options such as a refund or the opportunity to select an alternative product.

2. Pricing and Payment

  • Prices: The prices of our products are listed in U.S. dollars and include applicable taxes, unless stated otherwise. Prices are subject to change without notice. We reserve the right to correct any pricing errors on our website.
  • Payment: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Full payment is required at the time of purchase before we process your order.
  • Discounts and Promotions: Occasionally, we offer discounts or promotional codes. These offers are subject to specific terms and conditions, including expiration dates, item exclusions, and usage limits. Promotions cannot be combined with other discounts or offers unless explicitly stated.

3. Order Confirmation

After you place an order, you will receive an order confirmation email that includes details about your purchase, such as product names, quantities, and total costs. This is not an acceptance of the order, but rather a confirmation that we have received it.

Once your payment is processed and the order is ready for shipment, you will receive a shipping confirmation email with tracking details. Please review your order carefully upon receipt of the confirmation email, as we cannot make changes once the order has been processed.

4. Sales Tax

We are required to collect sales tax on orders shipped to certain states based on local tax laws. The sales tax will be calculated during checkout and added to the total price of your order.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard, expedited, and express delivery. Shipping costs will be calculated during checkout based on the delivery method and location.
  • Delivery Times: Estimated delivery times are provided at checkout and are based on the shipping method you choose. Please note that delivery times may vary due to factors such as location, weather, and carrier delays.
  • Shipping Address: It is your responsibility to provide accurate and complete shipping information. We are not liable for any delays or issues caused by incorrect or incomplete shipping details.

6. Order Cancellations

Once an order is placed and payment is processed, it is typically not possible to cancel. However, if you wish to cancel or modify your order, please contact us immediately at info@candyskinnie.com or call (606) 546-8881. We will do our best to accommodate your request, but cancellations or modifications are not guaranteed.

7. Returns and Refunds

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for full instructions on how to return an item and request a refund or exchange.

Please Note: Some items, including sale, clearance, or final sale products, may not be eligible for returns or refunds.

8. Product Warranties and Liability

  • Warranties: All products are covered by the manufacturer’s warranty, where applicable. If you receive a defective or damaged product, please refer to our Refund and Returns Policy for instructions on how to handle this issue.
  • Liability: CandySkinnie is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the total purchase price of the product purchased.

9. Promotional Terms

  • Promotions: We reserve the right to end or modify any promotional offers at any time without prior notice. All promotions are subject to specific terms and conditions, and any misuse of a promotional offer may result in the cancellation of your order or exclusion from future promotions.
  • Coupon Codes: If you use a coupon code during checkout, please ensure it is applied correctly. Once the order is processed, coupon codes cannot be applied retroactively.

10. Privacy and Security

We respect your privacy and are committed to protecting your personal information. For details on how we handle your data, please refer to our Privacy Policy.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and the Effective Date will be updated accordingly. We encourage you to review this policy regularly for any updates or changes.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please do not hesitate to contact us:

Thank you for shopping with CandySkinnie! We appreciate your business and are committed to providing you with the best products and services.

Effective Date: February 17, 2025