Payment Policy

Effective Date: February 17, 2025

At CandySkinnie, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the methods we accept and the terms associated with payments for products purchased on our website. Please read carefully for important details about how payments are handled.

1. Accepted Payment Methods

We accept a variety of secure payment methods to provide flexibility and convenience for our customers. The payment options available to you include:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Any major debit card with a Visa or MasterCard logo
  • PayPal: A popular and secure method for online payments
  • Apple Pay: For customers who wish to pay with their Apple account
  • Google Pay: A convenient option for Android device users
  • Gift Cards and Store Credits: If you have been issued a gift card or store credit, you may use it during checkout to apply the balance to your order.

During the checkout process, you will be prompted to select your preferred payment method. Please ensure your payment information is accurate and up to date to avoid any issues with processing your order.

2. Payment Authorization

By submitting an order on our website, you authorize CandySkinnie to charge the provided payment method for the total amount of the order, including the product price, shipping fees, taxes, and any applicable discounts.

  • Payment Verification: To prevent fraudulent activity and protect both customers and ourselves, we may perform verification checks on your payment details. This process may involve confirming your billing information or contacting your payment provider for additional security checks. In such cases, we may require a delay in processing your order.

  • Payment Processing: Once your payment has been successfully authorized, your order will be processed, and we will send you a confirmation email. If your payment is declined or there is an issue with the payment method, we will notify you and allow you to provide an alternative payment option.

3. Payment Security

At CandySkinnie, we take the security of your payment information seriously. All transactions are processed through secure, encrypted payment gateways to ensure that your personal and financial information is protected.

  • SSL Encryption: Our website uses SSL encryption (Secure Socket Layer) to encrypt all sensitive data exchanged between you and our site, ensuring a safe transaction environment.

  • Third-Party Payment Processors: We use trusted third-party payment processors, including PayPal, to handle all transactions securely. These processors comply with industry-standard security protocols, such as PCI DSS (Payment Card Industry Data Security Standard), to ensure that your payment details are safe.

4. Order Confirmation and Charges

After you submit your payment, you will receive an email confirming your order. The confirmation email will outline the total charges, including the cost of the items, shipping, taxes, and any applicable discounts or promotions. Please note:

  • Authorization Hold: When you place an order, the payment processor may place an authorization hold on your account for the full order amount. This is not a charge but a temporary hold to verify the payment details.
  • Payment Confirmation: The payment will be officially processed only when we confirm and ship your order. You will receive another email with tracking information once your order has shipped.

5. Currency

All transactions on the CandySkinnie website are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, please note that your payment provider or bank may charge foreign transaction fees or currency conversion fees. These fees are not associated with us and will be determined by your payment provider.

6. Taxes

Sales tax will be applied to orders based on the shipping address and the applicable tax laws in your jurisdiction. The final price, including tax, will be displayed during the checkout process before you finalize your order.

7. Billing Address and Information

When placing an order, you are required to provide an accurate billing address, including the name, address, and contact information associated with your payment method. Please ensure that the billing information you provide matches the details on file with your payment provider to avoid payment issues.

  • Incorrect Billing Information: If the billing information provided is incorrect or does not match the information on file with your payment provider, your payment may be declined, and your order may be delayed.

8. Refunds and Cancellations

  • Refunds: If you are eligible for a refund (as per our Refund and Returns Policy), the amount will be credited back to the original payment method used for the purchase. Refunds will be processed once the returned items are received and inspected.

  • Order Cancellations: Once an order is placed, it is processed immediately to ensure timely delivery. However, if you wish to cancel your order, please contact us immediately. Cancellations can only be processed if the order has not yet been shipped.

9. Payment Issues

If you experience any problems with your payment, such as a declined transaction or error during checkout, please review the following potential issues:

  • Incorrect Payment Information: Double-check your card details, including the expiration date, CVV, and billing address.
  • Insufficient Funds: Ensure your account has sufficient funds for the transaction.
  • Bank or Payment Processor Restrictions: Some banks or payment processors may block certain types of transactions. Contact your bank or payment provider if you suspect this is the case.

If you continue to have payment issues, please contact our customer service team at info@candyskinnie.com or call us at (606) 546-8881 for assistance.

10. Contact Us

For any questions or concerns related to payments, please do not hesitate to reach out to our customer service team:

We are here to assist you and ensure your shopping experience with CandySkinnie is smooth, secure, and enjoyable.

Effective Date: February 17, 2025